Our work began with a deep research phase, uncovering key opportunities to enhance both the guest journey and behind-the-scenes staff operations. These insights directly informed our design strategy.
The resulting system features a suite of bespoke dispensing machines—each engineered to accurately deliver powdered pigments and liquid fragrances via intuitive, token-activated mechanisms. Built for durability and ease of maintenance, the machines are constructed from anodized aluminum, precision-bent sheet metal, and 3D printed parts for serviceable components. The dispensing "mouth" is an injection-molded, chemical-resistant plastic element optimized for frequent cleaning and chemical resistance.
We conducted multiple rounds of hands-on prototyping and real-world testing within Sloomoo's SoHo flagship to ensure performance and reliability. The final system is now in production and being deployed across Sloomoo’s expanding network of U.S. locations.